Returns Policy | Extra Butter

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EXTRA BUTTER REWARDS

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Returns & Exchanges

RETURNS

Our Returns Policy allows for returns up to 14 days from the original purchase date. This excludes any items that are listed below as final sale. A return label/handling fee will be taken out of the total refund amount for all returns.

*The following items are final sale and cannot be returned or exchanged; All Sale Items (Markdowns and Sale Promotions with code), Release drop products, socks, undergarments, publications, and candles & incense.

*Item & Packaging Condition: Returned products cannot be worn, altered, or washed. Merchandise must be returned in its original condition, and accompanied by its original tags and packaging. Original shipping fees are not refundable. The original packaging for your items, whether it's a shoe box, apparel packaging, or accessory case, is a significant part of the product experience and holds value.When returning or exchanging items, please return all packaging in its original state . Shoe boxes must be shipped in a box and not the shoe box alone. Failure to do so will make the return unacceptable and will be returned to sender.

* In-store Returns: We allow returns up to 14 days from the original purchase date for exchange or store credit via gift card. No refunds. Sale product and releases are final sale. We reserve the right to refuse returns that show signs of wear or do not meet the criteria

* Items sent back without a return authorization, and any merchandise returned that does not meet our requirements, will be denied. (Example: Footwear returned with damage to the shoebox, or without a box, will be returned to the customer.) We are not responsible for packages that may have been lost or stolen during transit.

* Any labels that have been altered or changed in anyway will be investigated and in some cases reported to the United States Postal Inspection Service.

If your return meets the requirements above, please proceed:

START A RETURN

In the event you were shipped the wrong item or a defective product, please [contact us](/content/pages/contact-us "Contact us immediately for wrong shipment"/index.html) immediately.

Afterpay - Once your refund has been processed, it will automatically get sent through to Afterpay, and will show up in your payment plan.

Swap Package Protection - If you opted in for Swap Package Protection and your parcel has been lost, stolen or damaged in transit - To log your claim, please visithttps://returnsportal.co/c/extrabutterny

EB Release Draw Returns Information - [See Draw Terms](/content/pages/release-draw-terms "See Draw Terms | Returns"/index.html)

EXCHANGES

If you would like to make an exchange, we recommend placing a new order and returning the original item(s). This will secure the item(s) and expedite the shipping process. A credit for the original item(s) will be processed upon arrival at our returns center. Return fees for the original order will be waived once new order is delivered.

If you do not see the item(s) you are looking for on our website, [contact us](/content/pages/contact-us "Contact us for help with an exchange"/index.html), and a customer service representative will be happy to assist you.

CONTINUE SHOPPING

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